Emails not going to Customers Inboxes

Hello,
We are seeing an issue with a number of emails sent from our website. Some customers have not been seeing emails confirming their orders or the emails confirming dispatch of their package.
On making enquiries with customers we have found that our emails have been going to a customer's 'Junk' mailbox or 'Spam' mailbox.  If you have placed an order or are expecting an email from us for any other reason, but it has not appeared, please look in your Junk or Spam mailboxes to see if there.
The missing emails will be from 'info@susanwillow.co.uk'. If you add this email address to your safe list or address book in your email system I understand this should stop them from not going to your Inbox.
We are looking at ways to prevent this and will occasionally use the email address 'sales@susanwillow.co.uk' as an alternative to test if this avoids the issue. 
If you have any comment about this or any other topic you wish to raise please feel free to contact us.
Apologies for any inconvenience.
Many thanks and best regards
Susan and the susanwillow team


Update re Covid-19

Hello,

Following the recent government announcements we are pleased to say that our retail units in The Shambles, Devizes (SN10 1JG) will be open for trade from Monday 15th June. Opening at 10:00 am

There will be some social distancing measures in place for safety of customers and staff.

Our online shop will still be open for all our customers that are too far away to call in.

We look forward to meeting you again. Thank you and please stay safe.


Susan and her team



Welcome to Susan Willow

Hello,


We are very pleased to welcome you to Susan Willow, Fabric & Haberdashery.  


We have a lovely range of Fabrics - Cotton or Cotton/Lycra Jersey Knits, Woven Cottons, Polyester/Viscose Tartans etc. - and a range of Haberdashery - Rib Knits, Needles, Pins, Snaps, Pyjama Cord, Elastics, Webbing, etc.


The most popular items are the Rib Knit Tube Fabrics with various size options and a wide choice of colours, including the Rainbow design. Definitely worth a look is our selection of Tartan Fabrics, with colours to suit possibly every occasion.


We ship worldwide from our base in the UK and have covered a large number of countries globally. We have shipped a wide variety of products ranging from a pair of needles to hundreds metres of fabric. 


If you are looking for something that you cannot see here then please ask as we may actually have it in stock or be able to source it for you.


Always happy to hear your views and comments, please feel free to contact us.


Thank you,


Susan and the Susan Willow team.



Smooth running

Hello,
Thank you for visiting susanwillow.co.uk. We monitor the site to make sure it is running smoothly for you but occasionally something gets sticky or broken. 
If you are having any technical issue with the site we would really appreciate if you could contact us and let us know.
Thank you,
Susan and the susanwillow team.